The Patient Service Specialist plays a vital role in ensuring a positive experience for patients within a healthcare setting. We are looking for a cheerful, polite, professional Remote Patient Service Specialist (Full Time) to collaborate closely with other team members to provide outstanding service to patients and healthcare providers for a rapidly growing cardiology practice in Florida. The Patient Services Specialist will help patients with cardiology care by scheduling appointments and in-office testing. This role also assists with patient requests by answering questions or warmly transferring them to other staff members who specialize in the requested area. To be a successful patient services representative, you should be customer-focused, meticulous, and efficient. Training will vary depending on location. Miami area candidates will have firsthand training on-site.
Duties
- Answer inbound calls and schedule office appointments and answer questions for new and established patients.
- Engage in active listening with callers, confirming or clarifying information and diffusing anxiety, as needed.
- Utilize software, databases, scripts, and tools as directed in formal training and regular coaching.
- Route calls the appropriate personnel, as needed.
- Coordinate hospital consults with practice offices.
- Build professional relationships with patients and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service. (Trained Staff Take 100+ Calls Per Day)
- Make recommendations for appointment times, providers, and locations that may better suit patient needs.
- Learn about recent technologies and workflows. Information is always evolving so staff must keep current.
- Other related duties, as assigned. General knowledge of Microsoft Excel is helpful if you complete special projects, this is not a requirement of the position.
- Applicants must be Bilingual in Spanish and English.
- Prefer healthcare focused call center experience or call center professionals accustomed to delivering a great caller experience in a high-volume setting.
- Prefer medical office staff accustomed to a fast-paced office where they made patient appointments and multi-task in a large office or high-volume setting.
- Should feel confident in their ability once trained to take 100+ calls per day, this is a fast-paced environment.
- Familiarity with medical terminology is extremely helpful for effective communication with patients and healthcare providers.
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Excellent people skills to foster positive relationships with patients and team members.
- Proficient in using office equipment and software related to medical administrative support. Athena appointment software knowledge a plus.
- Ability to work quickly while maintaining accuracy.
- Must have High-Speed Internet service connected to a modem. Internet speed of 25MBPS download and 5MBPS upload is a requirement of employment. Candidates must provide proof of internet speed. They will need to have their own desk, chair. The employer provides all necessary technical equipment.
- Remote employees must have a quiet place to work free of distractions.
- New employees must live in Florida. Training is 2-3 weeks depending on prior experience.
Job Type: Full-time
Pay: $17.50 - $19.00 per hour (Salary is based on experience.)
Expected hours: forty per week.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8-hour shift (Shift will be assigned between the hours of 8:00 am and 5:00 pm)
- Monday to Friday
- No weekends
- Medical: 1 year (Preferred)
